Terms & Conditions
I. DEFINITION OF TERMS AND CONDITIONS
This document refers to the following terms:
To the owner of the website – SC Casa Bella servimpex S.R.L., as the owner of the website www.hotelstourist.com
User – any person who visits the website www.hotelstourist.com and uses its services
Partner Member (Seller) – any person who sells reservations on the website www.hotelstourist.com
Tourist – the person who makes a reservation on the website www.hotelstourist.com
Website – the internet page www.hotelstourist.com, with the main web page and related sub-web pages.
II. ACCEPTANCE OF THE TERMS AND CONDITIONS
The company SC Casa Bella servimpex S.R.L., as the owner of the website www.hotelstourist.com, reserves the right to change and update at any time the content of this website, as well as the Terms and Conditions of Use, without any notification prior.
By accessing or using the www.hotelstourist.com website, you expressly agree to all of the terms and conditions set forth below.
III. DESCRIPTION AND PURPOSE OF SERVICES OFFERED
The online platform www.hotelstourist.com – promotes a varied range of tourist services at National and International level, offering users the opportunity to benefit from a multitude of destinations and tourist objectives. Through the website www.hotelstourist.com you can find out information about the prices charged, the services, the facilities you can benefit from, the promotions, the offers, made available by the seller in the different categories of profiles promoted by the website www.hotelstourist.com. These profiles include: accommodation, tours, car rentals and cruises.
Also, the website offers you the possibility to book temporary accommodation, at a multitude of accommodation units (hotels, hostels, motels, resorts, villas, hotel regime, resorts, etc.) both nationally and and internationally.
IV. DISCLAIMER OF LIABILITY
Due to the fact that the website acts only as an intermediary between the user and the partner member (seller), the contractual relationship (producing legal effects) is born directly between the tourist and the partner member (seller).
From the moment the tourist places a reservation, the information you send along with the details of the reservation will be sent to the partner member (seller). As a consequence, the partner member (seller) is exclusively responsible for updating the information regarding the prices charged, availability and other information related to the services promoted on the www.hotelstourist.com website. Thus, we do not guarantee that all the information published by the partner member (seller) on the website www.hotelstourist.com is accurate, complete or correct, and consequently we are not responsible for errors, inaccurate, untrue information or interruptions of the activity.
V. INTELLECTUAL PROPERTY RIGHTS
The entire content of the website www.hotelstourist.com is the property of SC Casa Bella servimpex S.R.L. and is protected by copyright law, all rights reserved. Thus, it is strictly prohibited to transmit, copy, use, display, save or reproduce any content or information, products or services available on the website for any activity or commercial purpose.
VI. TECHNICAL LIMITATIONS ON THE SERVICES
In the event that the website cannot be accessed by users due to temporary breakdowns or any other unforeseen situations, the administrator of the www.hotelstourist.com website undertakes to remedy the problems and put the platform into operation.
VII. ARE YOU COMING. ACCESS TO THE SERVICES OFFERED
In order to benefit from the services offered on the website www.hotelstourist.com, it is necessary to open a partner member (seller) account. Through this account, you can save your personal settings, easily receive reservations, and manage reservations for future stays.
The possibility of becoming a partner member (seller) is conditioned by the registration on the website www.hotelstourist.com and the payment of the membership fee, in the account of SC Casa Bella servimpex SRL. Payment of the membership fee is done online on the website www.hotelstourist.com. After paying the membership fee in the SC Casa Bella servimpex SRL account, you will be directed to the dashboard of your member account, created upon registration.
VIII. ACCESS TO THE SERVICES OFFERED BY THE SELLER
The seller has the possibility, but without being obliged, to offer the opportunity for the reservations received through the website www.hotelstourist.com to be paid in advance, in whole or in part, directly to their account. The seller has the obligation to offer the tourist the discount displayed on the website at the time of booking.
IX. SELLER’S OBLIGATIONS
To use the services offered by the website www.hotelstourist.com the seller undertakes to provide true, accurate and complete identification data. The seller also undertakes to update, when the situation requires it, the registration data so that they are true, accurate and complete. To the extent that the seller provides information that is not consistent with reality, the administrator of the www.hotelstourist.com website reserves the right to suspend and terminate the seller’s account.
From the moment the tourist makes a reservation on the website www.hotelstourist.com, he accepts and agrees both with the cancellation and no-show policy, brought to his attention by the seller, and with the terms and conditions of this website.
The website offers you the possibility of posting a review regarding the quality of the tourist services that the tourist benefited from during the stay. Any kind of comment, text or other material (video/audio) with offensive content against a person or a location is not accepted. In order to ensure truthful and authentic information, any posting made by the seller in the review section, regarding the quality of the tourist services it provides, is prohibited.
Sellers as well as tourists are directly responsible for any activity carried out on the website that does not fall within the scope and limits of this document, as well as for the consequences arising from making a reservation (cancellation, no-show, late payment, non-payment, etc.).
X. OBLIGATIONS OF THE TOURIST
The tourist has the obligation to contact the seller after making the reservation.
Due to the fact that the website acts only as an intermediary between the Tourist and the partner member (seller), the contractual relationship (producing legal effects) is born directly between the tourist and the partner member (seller).
Also, the tourist has the obligation to provide correct and real personal data for the reservation.
XI. ADMINISTRATOR’S OBLIGATIONS
The administrator of the website has the obligation to maintain the operation of the platform in optimal conditions and to make all reasonable efforts to achieve the purpose of the website. The administrator is obliged to apply the appropriate technical and organizational measures to protect personal data.
In accordance with the provisions of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free circulation of such data, with subsequent amendments and additions, the company SC Casa Bella servimpex S.R.L. has the obligation to process in good faith and administer in safe conditions according to determined, explicit and legitimate purposes, the personal data provided by the user.
Personal data are not stored for a longer period than is necessary to achieve the purposes for which they were collected.
The purpose of collecting and using personal data is given by the need to use the online booking and to transmit the details of the booking to the seller. The information provided by the user will be used, including for the fulfillment of the invoicing procedure, to the extent that he has opted for the creation of a seller account.
Also, the information provided by the partner member (seller) will be used to manage the account created on the website. In this sense, he will have the opportunity to manage his reservations and personal settings (he will be able to view the information provided by the tourist regarding the quality of the services he has benefited from, as well as the comments posted.
We inform the user that, in accordance with the provisions of art. 12 of Law 677/2001 the user has the right of access, of intervention on the data, as well as of opposition regarding the processing of personal data, under the conditions of art. 13-15 of the same law. At the same time, the user has the right not to be subject to an individual decision, as well as the right to go to court.
In order to fulfill the purpose of this service, the personal data provided by the user (identification data, contact details, payment methods, as well as other details regarding the reservation procedure) will be transferred to the seller. Also, in certain circumstances, the information provided and stored may be transferred to the operator’s contractual partners as well as to other companies in the same group as the operator.
XIII. APPLICABLE LAW
The rights and obligations of the users of the website www.hotelstourist.com, provided by the Terms and Conditions, as well as all the legal effects that the Terms and Conditions produce, will be interpreted and applied in accordance with the Romanian law in force. Any dispute arising out of or in connection with these Terms and Conditions will be settled by the competent Romanian court in Cluj-Napoca.