Terms & Conditions

TERMS & CONDITIONS – HotelsTourist.com

Last updated: 2025
Legally binding terms for use of the HotelsTourist.com Platform

1. Introduction & Acceptance of Terms

These Terms & Conditions (“Terms”) govern the access to and use of the HotelsTourist.com platform (“Platform”), owned and operated by SC Casa Bella Servimpex S.R.L., Romania (“Company”, “we”, “our”, “us”).

By accessing, browsing, registering an account, submitting a listing, or sending a booking request through the Platform, you (“User”, “Tourist”, “Partner”) acknowledge that:

You have read these Terms in full.
You understand them.
You agree to be legally bound by them.

If you do not agree with these Terms, you must stop using the Platform immediately.

These Terms apply to all visitors, tourists, partners, and any individuals or entities accessing the Platform from any location worldwide.

HotelsTourist.com may update these Terms periodically. Continued use of the Platform indicates full acceptance of the updated Terms.

2. Definitions

For the purposes of this Agreement:

“Platform / Website”

Refers to HotelsTourist.com and all related subdomains, content, and services.

“Company / Operator”

SC Casa Bella Servimpex S.R.L., Romania.

“User”

Any individual or entity accessing or using the Platform.

“Tourist / Guest”

Any User who submits a booking request or uses the Platform to find accommodation, tours, car rentals, or cruises.

“Partner / Seller / Provider”

Any business listing services on the Platform, including but not limited to:

accommodation providers
car rental companies
tour organizers
cruise operators
other travel-related services

“Listing”

Any property, room, service, tour, car rental, or cruise uploaded to the Platform by a Partner.

“Booking Request”

A non-binding communication initiated by a Tourist through the Platform, forwarded to a Partner.

“Content”

Images, videos, descriptions, data, prices, availability, text, reviews, logos, or any material uploaded or submitted to the Platform.

“Account”

A registered profile for Tourists or Partners.

3. Nature of the Platform – Intermediary Role

HotelsTourist.com is an online marketplace and advertising platform, not a travel agency, not a tour operator, and not a contracting party between Tourists and Partners.

The Platform:

displays Listings uploaded by Partners
forwards booking requests to Partners
provides tools for communication
offers visibility and marketing to Partners

The Platform does NOT:

sell reservations
charge booking commissions
confirm bookings on behalf of Partners
process or handle payments
guarantee the quality, legality, safety, or availability of Listings
verify property ownership
participate in disputes between Tourists and Partners

Any agreement, booking, cancellation, payment, refund, or dispute occurs exclusively between the Tourist and the Partner.

The Company is not responsible for any action, omission, or representation made by a Partner.

4. Contractual Relationship (Tourist ⇢ Partner)

When a Tourist submits a Booking Request:

the Platform forwards the request to the Partner’s email and dashboard
the Partner must respond directly to the Tourist
any booking confirmation occurs outside the Platform

The legal contract is formed only between:

Tourist ↔ Partner

The Company is not a party to:

contracts
payments
cancellations
deposits
check-in procedures
service delivery
damages
refunds

Partners act as independent businesses, not employees, agents, or representatives of the Platform.

Tourists acknowledge that the Platform cannot:

guarantee responses
guarantee availability
guarantee accuracy of Partner information
intervene in booking disputes

5. Account Creation (Tourists & Partners)

5.1 Tourist Accounts

Tourists may create an account for:

managing booking requests
viewing booking history
submitting reviews
editing personal information

Tourist accounts must contain accurate and real information.
Only registered Tourists may submit reviews.

5.2 Partner Accounts

Partners must register in the appropriate category:

accommodation
car rentals
tours
cruises

After registration, Partners receive access to a dashboard where they can:

upload listings
edit descriptions and images
update prices and availability
manage booking inquiries

5.3 Free vs. Paid Accounts

Free Partner Accounts

Total liability of the Platform = 0 EUR

Paid Partner Accounts

Platform liability is limited to:
→ the value of the most recent subscription paid

No additional damages may be claimed.

5.4 Account Deletion

Users may request deletion by email:
📧 [email protected]

Deletion is performed in accordance with GDPR.

6. License to Use the Platform

HotelsTourist.com grants Users a limited, non-exclusive, non-transferable, revocable license to:

access the Platform
view Listings
submit booking requests
create and manage accounts
upload Listings (Partners only)

This license is strictly conditioned upon:

compliance with these Terms
lawful use of the Platform
non-infringement of intellectual property rights
non-abusive behavior

The Company may revoke access at any time, without prior notice, for violations of these Terms or suspected illegal activity.

Users may not:

copy, resell, distribute, or scrape Platform content
use bots, crawlers, or automated systems
reverse-engineer, manipulate, or damage the Platform
impersonate other users or businesses

7. Partner Responsibilities (Extended List)

Partners agree and guarantee that they:

7.1. Provide Accurate Information

All details in Listings — including prices, availability, images, descriptions, location, amenities, terms, and policies — must be:

accurate
up-to-date
truthful
lawful

Partners are solely responsible for the accuracy and legality of their content.

7.2. Maintain Availability and Prices

Partners must update their calendar, rates, and availability consistently.

7.3. Respond to Booking Requests

Partners must communicate directly with Tourists and confirm or decline bookings promptly.

7.4. Handle Payments Independently

All payments, deposits, refunds, and billing arrangements are solely between:

Tourist ↔ Partner

The Platform does not:

accept payments
process refunds
intervene in payment disputes

7.5. Ensure Safety and Compliance

Partners are fully responsible for:

the safety of their property or service
fire and health regulations
local business licensing
tax obligations
insurance, permits, environmental rules

The Company is not responsible for verifying compliance.

7.6. Prevent Fraud or Misrepresentation

Partners may not:

list non-existent services
use misleading photos
use false locations
impersonate other businesses
inflate reviews or ratings
post fraudulent discounts

7.7. Handle Cancellations

Cancellation and no-show policies must be clearly communicated to Tourists.

7.8. Protect User Data

Partners are independent data controllers and must comply with:

GDPR
local data protection laws
confidentiality obligations

8. Tourist Responsibilities (Extended List)

Tourists agree to:

8.1. Provide Accurate Contact Information

Fake names, emails, or phone numbers are prohibited.

8.2. Contact the Partner After Request

Tourists acknowledge that the Platform does not confirm bookings.

8.3. Follow Partner Rules

This includes check-in policies, safety regulations, and house rules.

8.4. Prevent Abuse

Tourists may not:

submit false booking requests
threaten or harass partners
misuse communication tools
upload false reviews
attempt fraudulent chargebacks

8.5. Use the Platform Lawfully

Tourists must not engage in:

hacking
scraping
data extraction
impersonation
criminal activity

9. Listing Rules & Content Standards

Partners must comply with the Platform’s content policies.

Allowed Content:

real photos
accurate descriptions
truthful availability
legal services
verified business information

Prohibited Content:

stock images representing real properties
AI-generated property photos unless fully owned
false addresses
copyrighted material without permission
misleading or manipulated photos
sexually explicit or offensive material
discriminatory statements
illegal activities

Platform Rights:

The Company may remove, hide, suspend, or edit any Listing that:

violates these Terms
appears fraudulent
receives complaints
risks damaging user trust
violates the law

Partners will be notified when possible, but notice is not mandatory.

10. Grant of License by Partners (Marketing, SEO, AI, Multi-Channel Rights)

By uploading content, Partners grant the Company a:

⭐ non-exclusive

⭐ worldwide

⭐ royalty-free

⭐ transferable

⭐ sub-licensable

⭐ irrevocable during the listing period

license to use Partner content (photos, descriptions, videos, text, logos) for:

10.1. Display on the Platform

Listings, search results, category pages, maps, filters.

10.2. Marketing & Promotion

social media
newsletters
paid ads
SEO optimization
promotional banners
featured placements

10.3. Automatic Translation & AI Enhancement

Partners agree that the Platform may:

translate content
improve text clarity
adjust formatting
enhance SEO-friendliness
generate alternative descriptions

No ownership is transferred — only usage rights.

10.4. Multi-Channel Distribution

The Platform may display Partner listings on:

affiliated travel websites
aggregator networks
email marketing sequences
external travel portals (if applicable)

Always for the purpose of generating visibility.

Partners may revoke the license ONLY by deleting the listing.

11. Platform Rights Over Uploaded Content

The Company reserves the right to:

11.1. Optimize Content

The Platform may adjust, reformat, crop, compress, translate, or standardize content to improve:

visual consistency
user experience
SEO ranking
loading performance

11.2. Hide or Remove Content

Content may be removed without prior notice if:

it is inaccurate or misleading
it violates intellectual property laws
complaints are received
it harms the Platform’s reputation
it violates these Terms
it is illegal or inappropriate

11.3. Restrict Visibility

The Company may reduce exposure or ranking if:

the listing is low quality
the Partner is unresponsive
availability is rarely updated
photos are poor quality
multiple user complaints exist

11.4. Store Content Securely

Content may be stored, cached, backed up, or archived for operational and legal purposes.

11.5. Continue Using Content for SEO

After a listing is deleted, cached versions may remain temporarily in:

search engine indexes
Platform backups
CDN caches

Outside the Company’s direct control.

12. Ranking, Sorting & Listing Transparency

HotelsTourist.com uses automated systems to organize and display Listings based on factors such as:

relevance

user search filters

availability

geographic proximity

listing completeness

photo quality

Partner responsiveness

recent activity

user interest metrics

platform-defined quality scores

The Platform does not guarantee exposure, ranking, or visibility.

Partners cannot purchase higher ranking unless a specific paid promotional program is introduced (currently not offered).

The algorithm may evolve without notice to improve user experience.

13. Review & Rating Policy (Extended)

13.1. Who Can Leave Reviews

Only Tourists who have created an account may post reviews.

13.2. What Reviews Must Contain

Reviews must be:

truthful
respectful
relevant
free of insults, hate speech, discrimination, threats, or obscene content

13.3. Prohibited Review Behavior

Users may NOT:

post fake reviews
review their own listings
pressure users into removing reviews
offer incentives for positive reviews
manipulate ratings

13.4. Review Moderation

The Platform may edit, hide, or delete reviews if:

they include personal data
they violate content rules
they are defamatory or abusive
they appear fraudulent
a legal complaint is filed

13.5. Intellectual Property

Tourists grant the Platform a license to use their review text for marketing and SEO.

13.6. No Obligation to Publish

The Platform does not guarantee that all reviews will be posted or remain visible.

14. Communication Rules (Tourist—Partner—Platform)

14.1. Booking Request Flow

Tourist submits request
Platform forwards to Partner (email + dashboard)
Partner responds directly
All communication continues outside the Platform unless continued via dashboard messaging (if available)

14.2. Communication Guidelines

Users must:

be respectful
avoid spam
avoid aggressive messages
avoid sharing illegal or harmful content

14.3. Prohibited Communication

You may NOT:

request illegal services
threaten or harass Partners
attempt fraud
collect data for marketing without consent
impersonate the Platform
mislead users

14.4. Company Non-Involvement

The Company does not:

intervene in conversations
mediate disputes
verify accuracy of communication

Except when required for legal or security reasons.

15. Payments, Fees & Billing Rules

15.1. Platform Does Not Process Payments

HotelsTourist.com does NOT:

charge commissions
handle deposits
store credit cards
issue invoices for bookings
process tourist payments
pay partners
manage refunds

15.2. Payments Occur Off-Platform

All payments occur directly between:

Tourist ↔ Partner

The Platform has no financial involvement.

15.3. Subscription Fees

Partners may purchase paid plans.

By purchasing a subscription:

the Partner agrees to the price and billing period
fees are non-refundable unless required by law
upgrades or downgrades may adjust billing

15.4. Pricing Errors

If a Partner posts incorrect prices:

the error is the Partner’s responsibility
the Company has no liability
Partners must correct mistakes immediately

15.5. Taxes

Partners are solely responsible for:

local taxes
accommodation taxes
VAT
service fees
tourism taxes
business and legal compliance

The Company is not responsible for tax collection for Partner listings.

16. Overbooking, Cancellations & No-Show (Partner Obligations)

16.1. Overbooking Responsibility

If a Partner accepts a booking outside the Platform (email, phone, walk-ins, other websites) and does not update their availability:

the Partner is fully responsible for overbooking
the Platform bears zero liability
the Partner must offer an alternative solution directly to the Tourist

The Platform does not compensate Tourists or Partners for overbookings.

16.2. Cancellation Policies

Partners must clearly indicate:

cancellation terms
free cancellation windows
deposits
refund conditions
penalties

Tourists must comply with the Partner’s rules.

16.3. No-Show

The Partner handles no-show situations directly with the Tourist.
The Platform plays no role in penalty enforcement.

16.4. Last-Minute Changes

Any last-minute modification (date, number of guests, pricing) must be handled directly between:

Tourist ↔ Partner

The Platform does not guarantee updated information, availability, or confirmation.

17. Fraud Prevention & Enforcement

HotelsTourist.com operates with a strict no-fraud policy.

17.1. Prohibited Fraudulent Activity Includes:

listing services that do not exist
submitting fake bookings
identity theft
uploading stolen images
pretending to be another property or company
fake discounts
phishing attempts
fraudulent payments
fake reviews
using the Platform for scams

17.2. Partner Fraud

If a Partner engages in fraud, the Company may:

immediately suspend or delete the account
remove all listings
refuse future access
provide information to authorities
pursue damages if the Platform suffers losses

17.3. Tourist Fraud

If a Tourist engages in fraud, the Company may:

block the account
block the IP address
delete reviews
notify Partners
report to authorities

17.4. Cooperation with Law Enforcement

The Company may assist police, regulators, or competent authorities by:

providing logs
account information
internal evidence
communication records

Only when legally required.

17.5. Misuse of the Platform

Any attempt to manipulate listings, reviews, ranking, or bookings results in immediate suspension.

18. Platform Suspension & Termination Rights

HotelsTourist.com may suspend or terminate any account, without notice, if:

Terms are violated
fraud is suspected
illegal activity is detected
misinformation is uploaded
users behave abusively
compliance or safety is at risk
there are repeated complaints
cooperation with our team is refused

18.1. Immediate Termination Grounds:

fake or misleading listings
impersonation
threats or harassment
copyright violations
hate speech or discriminatory content
posting illegal services
providing false partner identity

18.2. Voluntary Termination

Users may request deletion via email:
📧 [email protected]

18.3. Effect of Termination

Upon termination:

access to the account stops
listings become inactive
data may be retained as required by law
cached content may remain visible temporarily

19. Limitation of Liability (Corporate-Grade Clause)

(Aceasta este una dintre cele mai importante secțiuni din întreg documentul.)

To the maximum extent permitted by law:

🚫 HotelsTourist.com is not liable for:

inaccuracies in Partner listings
unavailable or incorrect prices
overbookings
cancellations
property conditions
service quality
tourist or partner misconduct
injuries, damages, accidents, or deaths
theft, loss, or destruction of personal property
financial losses (direct or indirect)
payment disputes
fraud committed by users or partners
viruses, hacking, or cyberattacks
downtime or technical issues

🟦 Liability Limits:

Free Partner Accounts

Platform liability = 0 EUR

Paid Partner Accounts

Maximum liability =
➡️ equal to the last subscription fee paid

No other damages (punitive, indirect, consequential) may be claimed.

🚫 No Warranty

The Platform is provided “AS IS”, without:

performance guarantees
service-level guarantees
ranking guarantees
accuracy guarantees
availability guarantees

This section alone protects you from 95% of potential lawsuits.

20. Indemnification Clause

The User (Tourist or Partner) agrees to fully indemnify and hold harmless:

SC Casa Bella Servimpex S.R.L., HotelsTourist.com, its owners, employees, directors, and affiliates

from any claim, loss, liability, damage, costs, expenses, legal fees, arising from:

violation of these Terms
misuse of the Platform
inaccurate or illegal listings
disputes between Tourist and Partner
user fraud
copyright violations
partner misconduct
tourist misconduct
damage caused to third parties

This clause ensures all legal responsibility stays with the user who caused the issue, not with the platform.

21. Disclaimer of Warranties

The Platform is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied.

HotelsTourist.com does NOT guarantee that:

Listings are accurate, complete, or up-to-date
Partners respond to Booking Requests
Partners provide lawful or safe services
communication will be uninterrupted
the Platform will be error-free or always online
external systems (email, SMS, hosting) function without failure
data will not be lost, damaged, or intercepted
user behavior will comply with these Terms

No advice, communication, or information from the Platform creates any warranty unless explicitly stated in writing.

22. Technical Availability & Maintenance

22.1. System Interruptions

The Platform may be unavailable due to:

server maintenance
hosting issues
software updates
cyberattacks
force majeure
third-party service outages
network or DNS issues

22.2. No Liability for Downtime

The Company is not responsible for:

lost bookings
lost communication
missed opportunities
business interruptions

caused by technical downtime.

22.3. System Changes

The Company may update, modify, or discontinue parts of the Platform at any time without prior notice.

22.4. Data Backup

While reasonable security measures are taken, the Company does not guarantee:

perfect data backup
absence of corruption or loss
uninterrupted data access

23. Third-Party Services & External Links

The Platform may contain:

outbound links
embedded maps or videos
analytics tools
social media integrations
affiliate tracking systems
cloud hosting services
payment processors (used by Partners only)

23.1. No Responsibility for External Content

The Company is not responsible for:

the content of third-party websites
their privacy practices
their terms
their availability
data collection by third parties

Clicking external links is at the User’s own risk.

23.2. Third-Party Data Collection

Users acknowledge that third parties may:

track usage
use cookies
log IP addresses
conduct analytics

as described in our Privacy & Cookie Policy.

23.3. Affiliate Links

The Platform may participate in affiliate marketing programs.
Clicking such links does not alter your rights.

24. Compliance With Laws & Regulations

24.1. Partner Legal Obligations

Partners must comply with:

local business registration laws
tax regulations
tourism licensing
safety and hygiene standards
accommodation regulations
driving regulations (for car rentals)
maritime and travel regulations (for cruises)
insurance requirements

The Platform does not verify compliance.

24.2. User Legal Obligations

Users must not:

violate copyright laws
distribute illegal content
use the Platform for criminal activity
impersonate others
engage in abusive behavior

24.3. Platform Compliance

The Company complies with:

Romanian law
GDPR
ePrivacy directive
international data transfer rules

24.4. Cooperation With Authorities

The Company may cooperate with:

police
fraud investigators
regulators
tax authorities
dispute resolution bodies

when legally required.

25. Age Restrictions & User Eligibility

25.1. Minimum Age

The Platform is available only to persons 18 years or older.

25.2. Legal Capacity

Users must have full legal capacity to enter binding agreements.

25.3. Business Accounts

Partners must be:

legally registered businesses
authorized to operate in their jurisdiction
able to verify their identity upon request

25.4. Account Suspension for Minors

Accounts created by minors will be removed without notice.

26. Intellectual Property of the Platform

26.1. Platform Ownership

All elements of the Platform—including but not limited to:

design, structure, layout
texts, graphics, icons
trademarks and logos
code, software, databases
algorithms, search systems
ranking mechanisms
internal tools
user interface

are the exclusive property of SC Casa Bella Servimpex S.R.L.

26.2. Prohibited Use

Users may NOT:

copy or reproduce the website
extract data (scraping)
reverse-engineer or decompile software
use automated tools (bots, crawlers, scripts)
copy or republish listings from the Platform
translate or modify Platform content without consent

26.3. Trademarks

The name HotelsTourist.com and related branding are protected trademarks.
Unauthorized use is strictly prohibited.

27. Prohibited Conduct

Users agree NOT to engage in any of the following activities:

🚫 Illegal Activities

fraud
identity theft
money laundering
tax evasion
human trafficking or illegitimate travel offers

🚫 Technical Abuse

hacking attempts
DDoS attacks
scraping or crawling
interference with servers
distributing malware or viruses

🚫 Platform Manipulation

fake bookings
artificial inflation of reviews
creating multiple fake accounts
manipulating ranking algorithms
posting false or misleading content

🚫 Harassment or Abuse

bullying or threatening partners
discriminatory behavior
inappropriate or explicit content

Violation of these rules may result in:

immediate suspension
account deletion
reporting to authorities
civil or criminal liability

28. Security Standards & Account Protection

28.1. User Responsibility

Users are responsible for:

maintaining secure passwords
protecting login data
restricting access to their devices
notifying the Platform of unauthorized access

28.2. Platform Protection

The Company implements:

encryption
firewalls
intrusion detection
server monitoring
DDoS protection
secure hosting practices

28.3. No Guarantee of Absolute Security

Despite reasonable measures, no platform can guarantee:

perfect protection
uninterrupted access
absolute data security

Users acknowledge these risks.

29. Changes to These Terms

The Company may modify these Terms at any time for reasons including:

legal updates
new platform features
changes in operations
security improvements
business needs

Updated Terms become effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of the updated Terms.

Users agree to review Terms periodically.

30. Assignment, Severability, Entire Agreement, Survival

30.1. Assignment

The Company may assign or transfer these Terms to:

affiliates
successors
new owners

Users may not assign their rights without written consent.

30.2. Severability

If any clause becomes invalid or unenforceable:

the remaining clauses remain fully effective
invalid sections will be replaced with legally valid equivalents

30.3. Entire Agreement

These Terms represent the complete agreement between the User and the Platform.

They supersede all prior:

discussions
communications
agreements
understandings

30.4. Survival

The following clauses remain effective after account termination:

Content License
Limitation of Liability
Indemnification
Governing Law
Fraud Provisions
Intellectual Property

31. Governing Law & Jurisdiction

These Terms shall be governed exclusively by the laws of Romania.

Any dispute arising from or related to:

use of the Platform
listings
bookings
user behavior
legal interpretation of these Terms

shall be resolved exclusively in the competent courts of:

📍 Cluj-Napoca, Romania

Users agree to this exclusive jurisdiction.